A number of our students have not given consent to be contacted for surveys (regards the ILR privacy notice question). Where do we stand from a legal / data protection perspective when it comes to sending them the baseline survey?

Provider D A number of our students have not given consent to be contacted for surveys (regards the ILR privacy notice question). Where do we stand from a legal / data protection perspective when it comes to sending them the baseline survey? The ILR allows learners to opt in or out of being contacted for […]

Due to the questions asked in the survey around wellbeing, the survey may identify learners who are struggling. Is there anything we can do around safeguarding?

Provider D Due to the questions asked in the survey around wellbeing, the survey may identify learners who are struggling. Is there anything we can do around safeguarding? As the survey must remain confidential we can’t contact specific learners based on their responses, however we are investigating for the mainstage what signposting or support for […]

Is there guidance for tutors on how to explain why we ask these questions, especially around wellbeing?

Provider D Is there guidance for tutors on how to explain why we ask these questions, especially around wellbeing? Yes – there is a specific section within the tutors Q&A document that answers this question. The learner information leaflet also sets out that these kinds of questions are asked, and explains why.

Is there a way of making sure the Learner Reference Number is not duplicated across different institutions?

Provider D Is there a way of making sure the Learner Reference Number is not duplicated across different institutions? Our system will combine the Learner Reference Number entered by the learner with the provider ID code to create a unique identifier for that learner, and it can use that unique ID to check if that […]

You mention a student number is asked for in the survey. We don’t usually give our students a student number on registration – do we need to generate one?

Provider D You mention a student number is asked for in the survey. We don’t usually give our students a student number on registration – do we need to generate one? We will use the student number in two ways – to check if a learner has already completed a baseline survey and does not […]

Is the student number requested in the survey the Learner Reference Number on the ILR or the ULN?

Provider D Is the student number requested in the survey the Learner Reference Number on the ILR or the ULN? The survey asks for the Learner Reference Number, which is the number that providers give to their students on enrolment. This is “LearnRefNumber” in the ILR. It is not the ULN. It is very useful […]

Will the follow-up survey include questions that ask for feedback on courses undertaken?

Provider D Will the follow-up survey include questions that ask for feedback on courses undertaken? Yes, the follow-up survey will ask for feedback on courses that the learners have undertaken, so at the mainstage providers will get to see the feedback (in anonymised / aggregate form) that their learners have given their courses.

Will providers be able to see which students have completed the survey and which haven’t?

Provider D Will providers be able to see which students have completed the survey and which haven’t? No, we can’t show which students have completed the survey unfortunately. This is for two main reasons: 1) Data protection rules mean that we need to keep this confidential, and 2) We may not initially know which students […]