A description of social class is currently not included in the questionnaire. The questionnaire was thoroughly tested before the pilot, and our analysis of pilot responses showed there wasn’t a higher level of ‘Don’t know’ responses at this question compared to others, which suggests learners generally were not confused by the question. Also note that …
FAQ Category archives:
Can the dashboard include course codes so we can see where we are getting the best responses from and where we need to focus the promotion of the survey?
We will not know which courses learners are on when they complete the baseline survey (this data will only be matched on from the ILR, several months later) so it will not be possible to include this on the dashboard.
Will you give us updates on how many surveys are completed each week?
Each provider will have access to an online dashboard which they can access to see the number of their live survey responses at any point after the survey goes live.
What response rate are you expecting? / Will providers receive targets for the baseline survey response rate, and will they be penalised if these are not met?
The GLA requires providers to meet a target response rate of 50%. Providers should disseminate the survey to all learners, remind and encourage them to complete the survey as much as possible.
What languages is the survey available in?
The full survey is available online in 12 languages: English, Arabic, Bengali, Polish, Portuguese, Russian, Somali, Spanish, Tamil, Turkish, Ukrainian and Urdu.
Who should learners contact with technical problems?
From the original pilot, we learned that most ‘technical problems’ were students not understanding how to complete the survey, so the first point of call would be tutors. However, we have distributed a how-to guide for filling in the survey which we hope will reduce the number of questions asked of tutors (and which tutors …
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What do we do if our courses are subcontracted to other providers?
If you sub-contract GLA AEB-funded provision (excluding taster courses), this is eligible for the survey and learners enrolled with sub-contractors should be invited to take part. The main contractor is responsible for ensuring that the survey information is cascaded to sub-contractors and that all eligible learners are invited to participate.
What if learners are taking multiple courses?
If a learner is starting more than one course within the same term, or within 90 days, they only need to complete the baseline survey once. If they try to complete the survey a second time, they will get a message to say they don’t need to complete it again– as long as they enter …
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If a learner enters a non-GLA postcode, will this be detected automatically and not allow them to complete?
We do not currently plan to block any learners based on their postcode. Where providers have both GLA AEB-funded and non-GLA AEB-funded learners within the same class, we do not want tutors to have to distinguish between different groups of learners if this could cause confusion (as learners may well not be aware of different …
If a learner is not eligible (or has not yet been submitted) for funding can they still complete the survey online?
Yes – learners can complete the survey if they are not eligible (or have not yet been submitted for funding) and they will all be included in the prize draw. IFF will remove any ineligible learners once data is matched with the ILR data. This matching will be done several months after they complete their …