Who should learners contact with technical problems?

From the original pilot, we learned that most ‘technical problems’ were students not understanding how to complete the survey, so the first point of call would be tutors. However, we have distributed a how-to guide for filling in the survey which we hope will reduce the number of questions asked of tutors (and which tutors themselves can use of a guide). We will also include troubleshooting information on the learner website FAQ page, so learners can be signposted there for help. Any major technical issues (e.g. no learners can access the link) can be referred to the team at IFF.