What is the London Learner Survey

The London Learner Survey is an important piece of research, commissioned by the Mayor of London and the Greater London Authority to help them understand the experiences of Londoners taking part in adult education in London and the London fringe.

If you are about to, or have recently started a new course, your course provider will have sent you a link to complete the survey if you are eligible. IFF Research will then contact you 5 months after you have finished your course to see how you are doing and what difference your learning made to you.

By taking part in the survey you will:

– Help your course provider improve their courses for other people like you in the future

– Help improve the overall quality of adult education in London

– Help make sure that the right courses are available in the right areas, so that all Londoners have access to the help they need to achieve their goals

– Help the Mayor of London and the Greater London Authority understand who is taking part in adult education in London, and how it has helped them

The survey takes 10 minutes and to thank you for taking part you will be entered into a prize draw and given the chance to win an iPad. The terms and conditions for the prize draw can be found here.

Taking part in the London Learner Survey at the start of your course


To complete the survey, simply click on the link that your education provider has sent you and answer the survey online.

The survey is available in different languages and can be completed on your mobile phone, tablet or computer. If you need any help completing the survey, please get in touch with your education provider who will assist you.

The survey should be completed before, or within two weeks of the start of your course.

If you have any questions about the survey or how your data will be used, check our Frequently Asked Questions page, get in touch with your course provider or contact the research team at IFF Research by emailing LLS@iffresearch.com

Taking part in the London Learner Survey when you finish your course

If you have completed the London Learner Survey at the start of your course, IFF Research will email you five months after you have completed your course with a new link to complete a second survey. The aim of this survey is to find out how you are getting on, and what difference your learning has made to you.  

For the survey pilot, we will also contact learners who completed a course five months ago but who did not complete a survey at the start of their course.

You can complete this survey online using a phone, tablet or computer.  If you don’t complete it online we may give you a call to see if you would like to complete it over the phone.   

Frequently asked questions

Taking part in the survey will help provide better information about how studying helps learners, which will be used to improve courses and learner support. If you take part in the survey and provide your contact details you can enter a prize draw to win an iPad. The draw will take place on the first day of each month, for people who completed a survey during the previous month, and the winner will be selected at random.  

If you are having problems making the survey work online, please speak to your course tutor. They may be able to help, or they can speak to the research company that is running the survey, who will try to fix the problem.

Yes, this survey follows all the rules about data protection. All of the answers you give in the survey will be kept completely safe and will not be given to anyone else.

If you want to see the answers you have given in the survey, or if you want to change your answers or you want your answers to be deleted, this is fine. You can find out how to do this on the IFF Research website.

This survey is to understand how people’s lives change while they study, and after they have finished studying. Studying can influence people’s lives in different ways. There might be changes to the job you get after studying, but there might be other changes too, like how happy you are, how confident you feel, or the kinds of people you spend time with. It is important we know about all the different changes that might happen in people’s lives.

When the survey is finished, all of the answers from learners in all the different learning providers in London will be put together, analysed and written about in a report. The report will say things like “20% of people were studying English”. The report will not mention anyone’s name.

A research company called IFF Research is running this survey. There is a small team of people working at this company who will be able to see the answers that you give to this survey. These people are not allowed to tell anyone else about your answers. Your answers will not be given to anyone else, and no one else will be able to see them in a way that is linked to your name. Your learning provider will not be able to see your answers.

If you are doing courses starting in different months, your learning provider might ask you to do more than one survey. If your courses are starting very close together then you will only be asked to do one survey.

Yes, there are different ways you can do the survey.  The survey is online, and so you can take part using a mobile phone, a tablet or a computer.

The full survey is available in English, Polish, Bengali, Gujarati, Tamil and Turkish. You can also request a telephone call in Punjabi, Portuguese, Somali, Urdu or Arabic to help you do the survey.

If you would find it difficult to do the survey online, you can ask to do the survey by telephone.

You can also ask your learning provider for a paper version of the survey, which will be in English.

If you need help filling in the survey (whether online, or on paper), please speak to a tutor at your learning provider and ask if they can help you.

The survey will be run twice – once at the beginning of your course, and once a few months after you finish your course. The survey is to find out what sort of changes happen in people’s lives while they are studying, so the first survey needs to happen before you properly begin studying.

You do not have to complete the survey, but it is important that as many people complete this survey as possible. This is so that lots of different kinds of people can give their opinion and no one is left out.

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