What should we do if learners have issues completing the survey?

The survey has been designed to be as straightforward as possible, but we recognise that some learners may have difficulties completing it due to language or literacy issues or lack of digital skills to get online.

Learners can complete the online survey in 12 languages: English, Arabic, Bengali, Polish, Portuguese, Russian, Somali, Spanish, Tamil, Turkish, Ukrainian and Urdu.

On the survey homepage, learners can request to complete the survey in a different language by telephone.

At the start of the 22/23 academic year, a limited number of paper questionnaires, with pre-paid envelopes, were made available to providers who specifically requested them. Similarly, a limited number of paper EasyRead questionnaires, which are designed to be accessible to learners with learning difficulties, were made available to providers upon request at the start of the academic year . After the allocations are made in August 2022, it will not be possible for learning providers to request ‘top-up’ paper questionnaires and any paper questionnaires that are not part of the allocation (i.e. self-printed) will not be processed by IFF Research. . Please also feed back to your liaison officer at IFF about any substantial difficulties your learners are facing.

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